Refund policy

Returns & Refunds

We do not accept returns or provide refunds for change-of-mind purchases.

However, we will consider a replacement or store credit in the following circumstances:

  • The item received is faulty or defective.

  • The item has been damaged during transit.

  • The wrong item has been shipped.

  • The item received is not in an acceptable condition due to an issue attributable to us.

To report an issue, please notify us within 48 hours of receiving your order via https://support.sadhguru.org/.

Please provide the following information:

  • Order Number

  • Email address registered with us (if applicable)

  • Name and quantity of the affected product(s)

  • Description of the issue

  • Clear photos of the package and the affected product(s)

Items Not Eligible for Return or Refund

The following items are not eligible for return or refund, including in cases of change of mind:

  • Consecrated items such as Rudraksha malas and beads, copper snake rings, yantras, etc.

  • Food and health-related products

  • Gift cards

  • Products purchased under discounts or promotions

  • Products that have been opened, used, damaged or are not in their original condition

Cases Where Returns or Replacements May Not Be Accepted

We reserve the right to reject a return, replacement or refund request in the following circumstances:

  • Minor variations in design, colour, texture or appearance. Handcrafted and handloom products may naturally have variations between individual pieces.

  • The product has been used, opened, altered or damaged after delivery.

  • The product is returned without prior written confirmation from us.

  • The returned product is not received within 5 days after approval has been given for the return.

  • The issue or damage is caused by misuse, improper handling or neglect.

  • The request is related solely to a delay in delivery.

  • The issue is not reported to us within 48 hours of receiving the product.

  • The request is due to a change of mind or incorrect selection of product, quantity or variant.

Return & Replacement Costs

Customers are responsible for return or replacement costs unless the issue is confirmed to be due to an error on our part, such as an incorrect item being shipped.

For approved replacements, the replacement item will only be dispatched after the original item has been received and inspected at our warehouse.

Store Credit

Where a return or refund is approved, the resolution will generally be provided in the form of store credit, which can be used towards a future purchase.

Any approved store credit will be processed within 15–20 working days from the date the returned product is received and inspected.

We reserve the right to assess each return, replacement or refund request on a case-by-case basis in accordance with this policy.